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Why am I getting a declined message when depositing?

Modified on Fri, 25 Oct at 3:55 PM

There are several reasons for getting a decline message when you try to deposit. Double check that all your banking information was entered correctly into the cashier. 

  • Double check that all your banking information was entered correctly into the cashier. 
  • It is possible that your bank declined the transfer because of insufficient funds, if so, please make sure you have enough funds in your account before you deposit. 
  • You may have reached your set deposit limit or your an online spending limit. Kindly check the limits you have set for yourself under “My Account” -> “Limits”. 


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