I lost my connection when I was playing.

Lost connection while playing slots:

The game will have continued in the background. Your bet will still be deducted and any winnings automatically added to your account.

If not, try to re-open the game in order to complete the game round.

Lost connection while playing live blackjack:

If you lose connection, you’ll automatically stand when it’s your turn to make a move. If the dealer goes bust or has a lower value than your original two cards, you’ll still win the game.

Your win or loss will be reflected in your casino history within 20 minutes of disconnection. A detailed live casino bet history is available in the table lobby - look for the 'History' button on the streaming screen.

Lost connection while playing live roulette:

If you didn’t need to take an action (for instance if you’d already spun the roulette wheel), then the game will have continued in the background. Your bet will still be deducted and any winnings automatically added to your account.

Should this not be the case and if you are unclear on the outcome of your game round, we advise you to contact the dealer.

You can always refer to your gaming history in "bet history"

It always important to have a good and stable internet connection when playing casino. Especially Live Casino.

We advice you to not stream anything else while playing to ensure the best possible gaming experience.