My game round seems to be stuck.

It happens that there is a drop in internet or something else that kicks you out of the slot.

You can try to clear your cache & cookies, then reload and resume your game.

If your casino game is stuck either due to your internet connection or a technical error, all data will be stored, and no money will be lost.

If you still needed to take an action (decide whether to hit, stand or split in blackjack for instance) the game will re open ready for you to make your decision when you get your connection back or when you refresh the page.

If the game does not continue from where you left off, this means the game continued in the background during the disconnection and any winnings will have been credited to your account.

If the game round does not start where you got kicked out it might be that the game round did finish just as you got kicked out, or that the game round is still stuck.

You can contact our customer service team via Live Chat and we will help you.

Please help us help you, by providing the following information on the game round:

Any other information you can remember from the game round is also helpful.

We know that it’s difficult to remember everything, but everything that will make it easier for us to help us, is very welcome.

We will then get back to you as soon as possible.