I did not get my Free Spins or bonus.

1. First, you can check for all bonuses or promotions by logging into your account and navigating to “My Account”. 

2. From there, you can click on “Bonuses” to get an overview of all active promotions on your account. 
   
   

3. If you received an email or an SMS about a bonus or Free Spins, but there are no Free Spins on the slot, please try the following in this order: 

* Try logging out of your account and back in a few times and open the slot again. 

* Clear cache and cookies on your browser and close it. Open the browser and the slot again. 

* Try logging in with a different browser or device (laptop, tablet, phone) and open the slot again. 

* Try using incognito mode and open the slot again.